Category: PDCA – Culture of Continuous Improvement

Price’s Law vs. 80/20 Rule: How to Understand and Apply These Principles to Your Business Success

Price’s Law and the 80/20 Rule are two concepts that describe the distribution of productivity and performance in various domains. Learn what they are, how they differ, and how they can help you optimize your business outcomes
Prof. Aécio D’Silva, Ph.D
Price’s Law and the 80/20 Rule are two principles that can help you understand and improve the productivity and performance of your business. They can help you identify and focus on the most important and impactful factors that drive your business results and eliminate or reduce the ones that waste time and resources.

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How to Cultivate a Positive-Creative Attitude and Achieve Your Dreams

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A positive-creative attitude is a mindset that helps you overcome challenges, embrace opportunities, and pursue your goals with confidence and joy
Prof. Aécio D’Silva, Ph.D
A positive-creative attitude is a combination of positive thinking and creative thinking, which are two skills that can be learned and practiced. It’s not about disregarding the odds; it’s about confronting them with the right attitude. Positive thinking is the ability to focus on the bright side of things and to expect the best outcomes but be prepared for whatever is coming. Creative thinking is the ability to generate new and original ideas and to find novel solutions to challenges. A positive-creative attitude can help you cope with stress, improve your health, and enhance your happiness. It can also help you achieve your dreams, by enabling you to overcome obstacles, seize opportunities, and create your own reality.

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The Importance of Always Listening to the Voice of the Customer in LAQL Way Leadership Management

How Valuing Voice of Customer Feedback Can Increase the Quality of Your Business in LAQL Way Leadership Management
By Aécio D’Silva, PhD(1), Maécia Moura, MSc(2), Fabiano Moura, MSc(3)
Every business owner knows that customers are the lifeblood of any company. However, many forget that the customer’s voice is the key to unlocking business success. By always listening to the Voice of the Customer (VoC), businesses can identify their customers’ needs and improve their products and services accordingly. In this blog post, we will explore why it is essential to listen to the VoC and how it can benefit your business.

Listening to the Voice of the Customer – In today’s fast-paced and highly competitive business world, it is more important than ever to prioritize customer feedback. By understanding what your customers want, you can create a product or service that meets their needs, enhance customer satisfaction, and ultimately, boost your revenue. In this regard, the Voice of the Customer (VoC) is critical as it provides valuable insights into customer preferences and expectations.

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