ransforming Adversity into Competitive Advantage in Times of High Competition and Volatility
Aécio D’Silva, PhD(1), Fabiano Moura, MSc(2)
(1) Moura Enterprises, AquaUniversity, Tucson, AZ, USA; (2) WM Company, Inc., Miami, FL, USA
Summary
Total Excellence Management – ??This article analyzes, from a comparative perspective, the distinctions between Total Excellence Management (TEM) and the Six Sigma model, emphasizing their conceptual foundations, managerial implications, and effects on organizational culture. It argues that, although both approaches contribute to improved performance, they differ significantly in terms of the role of leadership, the use of metrics, employee training, organizational learning, and the sustainability of results. It is maintained that TEM shows greater adherence to contexts marked by volatility, complexity, and the need for continuous innovation, by articulating operational excellence, resilience, human development, and long-term value creation.
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