Total Excellence Management and Resilient Leadership
Transforming Adversity into Competitive Advantage in a Highly Volatile Business Environment
Aécio D’Silva, PhD(1)
(1) Moura Enterprises, AquaUniversity, Tucson, AZ 85742, USA;
Abstract
This article comparatively examines the distinctions between Total Excellence Management (TEM) and the Six Sigma model, emphasizing their conceptual foundations, managerial implications, and effects on organizational culture. It argues that, although both approaches contribute to performance improvement, they differ significantly regarding the role of leadership, the use of metrics, people development, organizational learning, and the sustainability of outcomes. The article further contends that TEM is better suited to contexts marked by volatility, complexity, and the need for continuous innovation, as it integrates operational excellence, resilience, human development, and long-term value creation.
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